Interactive Care Technology Platform Increases Patient Satisfaction

An interactive system encourages patients and family to actively participate in their health care, improving communication with staff members, and providing a smoother and faster recovery and discharge.

The Skylight Access is a two-way digital communications platform that turns a regular hospital TV set into an interactive information, communication, and entertainment network. The system creates a powerful, patient-centered environment for staff, patients, and guests by supplying information and education to personalize their stay. The system allows direct departmental service requests, reducing demand on nursing staff and enhancing workflow. Customized communication offers control of content to create personalized hospital experience and improve satisfaction. User-friendly content templates help patients organize and manage their information, messaging, and daily schedules, with immediate updates from any hospital workstation. Patients can also electronically view and select their meals via a bedside menu system. The system can also provide an independent high-speed Internet port in patient rooms and other waiting or common areas so that patients and guests can stay connected.

The system is based on device-neutral technology, enabling hospitals to leverage existing televisions, flat-panels, swing arms, or other in-room display device. All content and communication pathways are delivered over a stand-alone data cable network, which is installed along with digital connection points in every patient room. The developer of the Access interactive system, Skylight Healthcare Systems (San Diego, CA, USA), offers users extensive remote maintenance capabilities, continuous remote monitoring of system performance, remote reboot functionality, and a fully redundant system which provides TV failover mode in the unlikely event of a network failure.

For the hospital or healthcare facility, the system provides new opportunities for promotion of brand recognition, fundraising, and revenue-producing services. Hospitals can also better manage the patient experience, drive patient satisfaction, expand market share, and increase revenues. Clinically, patient compliance and decision-making are enhanced with automated patient-specific activity documentation and reporting.

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Skylight Healthcare Systems