Scheduling Program Cuts Patient Check-in Times

A software program enables healthcare providers to manage, analyze, sustain, and harness (MASH) information, allowing patients to use a customized iPad rather than complete traditional paperwork.

MASH is a collaboration framework that connects the patient, the physician, and the provider on a common technology platform, comprised of a suite of applications that work in cohesion to streamline and automate the connections, interactions, and transactions between all three key entities. An applications library caters to growing healthcare needs in areas such as self-service, patient access, physician access, operational agility, social media, and more. By using MASH, providers can build stronger ties with patients, physicians, and suppliers, as well as enhance customer loyalty.

Other benefits include improved patient satisfaction by reducing wait times, service times, and access to real time information on demand; enhanced physician relationships to secure patient business and the financial health of the organization; developing operational efficiencies by monitoring staff productivity and process audits; more efficient analysis and report on operational and clinical data; and a positive impact on revenue cycles management.

MASH seamlessly integrates with all backend systems to present one version of the information across distinct channels – online, mobile, and point of service. It also provides a tool by which operational efficiencies and patient satisfaction metrics can be positively impacted, and empowers clinical integration, evidence based medication, and care management. MASH is a product of NIIT Healthcare Technologies (Atlanta, GA, USA).

"We couldn't be happier with the initial results; patient check-in times have been reduced by 80%," said Lance Sewell, CFO of South Lake Hospital (Orlando, FL, USA), which has launched a pilot program to check MASH in scheduled radiology procedures. "The efficiencies were immediately apparent, especially during mornings, when volume is typically higher for diagnostic procedures. Patients are getting through check-in much faster and are ready to be seen for their procedures within minutes of arriving for their appointments."

Related Links:
NIIT Healthcare Technologies
South Lake Hospital