Online Portal Connects Patient with Provider

A flexible, scalable, and highly configurable patient portal for large healthcare organizations enhances patient communications, optimizes staff and provider productivity, and strengthens the provider’s market and competitive position.

Centricity Patient Online 13 offers a range of self-service tools, helping patients to connect with their healthcare providers through the internet or their mobile device to schedule appointments, pay bills, manage health information, complete pre-visit forms, send secure messages, begin an eVisit, and respond to alerts and reminders sent by the practice. A key focus of healthcare reforms, including Meaningful Use, Patient-Centered Medical Home, and Accountable Care Organizations, is to ensure that individuals and families are engaged as partners in their care. The end goal is improved clinical outcomes, and, ultimately, reduced costs to the system as a whole.

Centricity Patient Online 13 thus offers healthcare organizations cost-effective and efficient alternatives to postal mail for pre-visit forms, appointment and preventative screening reminders, and large call centers with long hold times, high drop rates, and nonstop telephone tagging. It also offers a tight connection based on the Centricity Business revenue cycle-management solution, as well as interoperability with virtually any standards-based Electronic Medical Record (EMR). Centricity Patient Online 13 and Centricity Business are products of GE Healthcare (Chalfont St. Giles, United Kingdom).

”This product is well positioned for today’s medical environment,” said Michael Friguletto, vice president and general manager of GE Healthcare IT. “We look forward to helping our customers reduce costs, increase access and enhance the quality of care they’re able to provide their patients. When patients demand 24/7 access and interactivity with their providers and their medical records, it’s a great time to be in healthcare.”

“This release continues to advance Patient Online as one of the leading patient portal products,” said Denise Cuddeback, assistant vice president at Carolinas Physician Network (Charlotte, NC, USA), where the implementation of Patient Online direct scheduling features have reduced the network’s no-show rate to 1% for appointments directly scheduled through the portal. “The features in this release include impressive workflow enhancements, improved bidirectional patient communication and patient-directed security controls.”

Related Links:
GE Healthcare
Carolinas Physician Network