We use cookies to understand how you use our site and to improve your experience. This includes personalizing content and advertising. To learn more, click here. By continuing to use our site, you accept our use of cookies. Cookie Policy.

Kodak Wins Frost & Sullivan Customer Service Award

By HospiMedica staff writers
Posted on 23 Mar 2004

Eastman Kodak's Health Imaging Group (Rochester, NY, USA) has received the 2003 Frost & Sullivan (Palo Alto, CA, USA) award for customer service innovation. Kodak's Health Imaging organization in Europe earned the award for its exceptional portfolio of innovative customer service.

Frost & Sullivan is a marketing consulting and training firm. "The Kodak model of delivering services in Europe ensures high customer satisfaction levels and will be emulated by competitors in the information management solutions business,” a Frost & Sullivan report on the award stated.

To determine the recipient of its annual Award for Customer Service, Frost & Sullivan conducts customer surveys, and performs extensive secondary research and interviews with market participants. Organizations are ranked based on the input from these activities and the company rated the highest is given the award.

Related Links:
Eastman Kodak's Health Imaging Group
Frost & Sullivan

Visit expo >

Gold Member

SARS‑CoV‑2/Flu A/Flu B/RSV Sample-To-Answer Test

SARS‑CoV‑2/Flu A/Flu B/RSV Cartridge (CE-IVD)

Gold Member

POC Blood Gas Analyzer

Stat Profile Prime Plus

New

Endoscopic Suturing System

OverStitch

New

Medical Magnifier

EX-06

Latest Business News

Channels

Artificial Intelligence

view channel

Innovative Risk Score Predicts Heart Attack or Stroke in Kidney Transplant Candidates

Heart researchers have utilized an innovative risk assessment score to accurately predict whether patients being evaluated for kidney transplants are at risk for future major cardiac events, such as a... Read more

Image: AI can find undiagnosed liver disease in early stages (Photo courtesy of 123RF)

AI Algorithm Detects Early-Stage Metabolic-Associated Steatotic Liver Disease Using EHRs

Liver disease, which is treatable when detected early, often goes unnoticed until it reaches advanced stages. Metabolic-associated steatotic liver disease (MASLD), the most prevalent form of liver disease,... Read more

Critical Care

view channel

Image: The IV pole is designed to improve patient safety (Photo courtesy of Lauren LeCours/UMass Amherst)

New IV Pole Improves Safety and Ease of Administering IV Medications at Hospital Bedside

Preventable medication errors affect around 500,000 hospitalized patients in the U.S. every year. A significant portion of these errors occur with intravenous (IV) smart pumps, which require a precise... Read more

Image: Arthroba is a lightweight, battery-powered device that can be easily worn around the knee (Photo courtesy of Georgia Tech)

Battery-Powered Wearable Device Monitors Joint Pain

Ankle injuries are common among active Americans. Each day, approximately 25,000 people experience ankle sprains, and 25% of Americans regularly deal with knee pain. However, physical therapy can be both... Read more

Image: The small but powerful invention could soon make life in the NICU easier for the tiniest patients (Photo courtesy of Georgia Institute of Technology)

Wireless Pacifier Monitors Vitals of NICU Babies Without Need for Painful Blood Draws

Newborns require frequent monitoring of their vital signs, with electrolyte levels being one of the most important indicators of their health. Currently, the only method to monitor these levels is through... Read more

Image: Overview of the soft skin-attachable throat vibration sensor system for classifying throat-related events (Photo courtesy of npj Digital Medicine (2025), DOI: 10.1038/s41746-024-01417-w)

Breakthrough Sensor Technology Tracks Stroke After Effects

Stroke is a severe condition that occurs when blood vessels in the brain are either blocked or rupture, endangering life and potentially leading to long-lasting effects such as dysphagia (difficulty swallowing)... Read more

Surgical Techniques

view channel

Easy-To-Apply Gel Could Prevent Formation of Post-Surgical Abdominal Adhesions

Surgical adhesions are a frequent and often life-threatening complication following open or laparoscopic abdominal surgery. These adhesions develop in the weeks following surgery as the body heals.... Read more

Groundbreaking Leadless Pacemaker to Prevent Invasive Surgeries for Children

Leadless pacemakers marked a significant advancement in cardiac care, primarily because traditional pacemakers are dependent on leads, which are prone to breakage over time. Currently, two FDA-approved... Read more

Spectroscopy Technique Improves Surgery for Pediatric Epilepsy Patients

Epilepsy affects over 50 million people globally, with approximately half of them being children. For about one-third of these patients, seizures remain uncontrolled by medications, making surgery the... Read more

Image: The online tool to guide surgical decisions for gallbladder cancer may improve overall survival rates (Photo courtesy of Adobe Stock)

Online Tool Guides Surgical Decisions for Gallbladder Cancer

Gallbladder cancer (GBC) is one of the most common cancers of the biliary tract, and it is often associated with a poor prognosis, especially in its advanced stages. The median survival rate for those... Read more

Patient Care

view channel

Image: The portable biosensor platform uses printed electrochemical sensors for the rapid, selective detection of Staphylococcus aureus (Photo courtesy of AIMPLAS)

Portable Biosensor Platform to Reduce Hospital-Acquired Infections

Approximately 4 million patients in the European Union acquire healthcare-associated infections (HAIs) or nosocomial infections each year, with around 37,000 deaths directly resulting from these infections,... Read more

First-Of-Its-Kind Portable Germicidal Light Technology Disinfects High-Touch Clinical Surfaces in Seconds

Reducing healthcare-acquired infections (HAIs) remains a pressing issue within global healthcare systems. In the United States alone, 1.7 million patients contract HAIs annually, leading to approximately... Read more

Surgical Capacity Optimization Solution Helps Hospitals Boost OR Utilization

An innovative solution has the capability to transform surgical capacity utilization by targeting the root cause of surgical block time inefficiencies. Fujitsu Limited’s (Tokyo, Japan) Surgical Capacity... Read more

Image: The Instrument Pod is clinically proven to make the OR and sterile processing more efficient (Photo courtesy of Turbett Surgical)

Game-Changing Innovation in Surgical Instrument Sterilization Significantly Improves OR Throughput

A groundbreaking innovation enables hospitals to significantly improve instrument processing time and throughput in operating rooms (ORs) and sterile processing departments. Turbett Surgical, Inc.... Read more

Health IT

view channel

Image: A wearable sweat sensor based on the core–shell nanoparticle technology (Photo courtesy of Caltech)

Printable Molecule-Selective Nanoparticles Enable Mass Production of Wearable Biosensors

The future of medicine is likely to focus on the personalization of healthcare—understanding exactly what an individual requires and delivering the appropriate combination of nutrients, metabolites, and... Read more

Image: Smartwatches could provide more affordable and accessible cardiac monitoring (Photo courtesy of 123RF)

Smartwatches Could Detect Congestive Heart Failure

Diagnosing congestive heart failure (CHF) typically requires expensive and time-consuming imaging techniques like echocardiography, also known as cardiac ultrasound. Previously, detecting CHF by analyzing... Read more

Image: Schematic diagram of a wireless, skin-contact system that simultaneously measures biosignals and delivers drugs (Photo courtesy of DGIST)

Versatile Smart Patch Combines Health Monitoring and Drug Delivery

As the global population ages, the need for personalized healthcare is becoming increasingly important. This shift has fueled a growing interest in wearable medical devices that can provide real-time health... Read more

Machine Learning Model Improves Mortality Risk Prediction for Cardiac Surgery Patients

Machine learning algorithms have been deployed to create predictive models in various medical fields, with some demonstrating improved outcomes compared to their standard-of-care counterparts.... Read more

Point of Care

view channel

Image: The acoustic pipette uses sound waves to test for biomarkers in blood (Photo courtesy of Patrick Campbell/CU Boulder)

Handheld, Sound-Based Diagnostic System Delivers Bedside Blood Test Results in An Hour

Patients who go to a doctor for a blood test often have to contend with a needle and syringe, followed by a long wait—sometimes hours or even days—for lab results. Scientists have been working hard to... Read more

Image: The AI-powered platform improves point-of-care diagnostics with enhanced accuracy and real-time data (Photo courtesy of HueDx)

Smartphone-Enabled, Paper-Based Quantitative Diagnostic Platform Transforms POC Testing

Point-of-care diagnostics are crucial for public health, offering rapid, on-site testing that enables prompt diagnosis and treatment. This is especially valuable in remote or underserved regions where... Read more